Privacy policy at a glance
Protecting your story, data, and peace of mind
What information we collect and why
We collect only necessary information to deliver our services and improve user experience for writers. This includes data directly provided by you and technical data from usage analytics.
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→Contact details for responding to requests
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→Manuscripts or outlines submitted for analysis
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→Usage analytics to enhance platform features
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→Account credentials for secure access
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→Communication preferences and consent records
Your data is never shared externally without your express permission, except as required by law or to deliver requested services.
How we use your data securely
Data is used solely for providing our narrative analysis services and improving platform performance, ensuring the security and privacy of your intellectual property.
We use aggregated, anonymous analytics for feature development, never for profiling or advertising to individual writers.
Your privacy rights explained
You may access, update, or request deletion of personal data at any time. We are committed to Canadian privacy standards and GDPR compliance always.
Right of access
Request a copy of your stored data anytime
Right of correction
Update or fix your data if inaccurate
Right to deletion
Request complete data removal anytime
Right to data portability
Obtain your data in a machine-readable format
How and when data is shared
We only share data with trusted service providers to deliver platform functionality, always under strict confidentiality.
External sharing may occur if required by law or in case of service transfers, but never for unsolicited marketing.
Our commitment to data security
Industry-standard safeguards are in place, including encryption, secure storage, and routine monitoring for vulnerabilities.
Access is restricted to authorized staff, trained in privacy protection and compliance measures.
Contact us about privacy
Address: 1188 Union Avenue, Montreal, QC H3C 0A4 Canada
Phone: +1-912-128-2465
Email: content@lumoraqen.com